CSC
CTIS Customer Service Center
Who We Are
The CTIS Customer Service Center (CSC), located in Gyte 133, is the unit of CTIS that most customers are familiar with. It is through the CSC that service requests are logged, assigned to other CTIS units, and tracked. The support personnel of the CSC resolve an average of 50 – 60% of service requests eliminating the need for an office visit from a technician.
Services Available
The CTIS Customer Service Center provides customers with a single point of contact for most technology services and support issues. Service or support requests can be submitted to the CSC using any of these three methods.
| Self-Service* | Submit or view your own service requests online at https://bridgetrak.calumet.purdue.edu |
| Phone ** | Call the CSC direct at 989-2888. |
| Email the CSC. |
* The online service is the preferred method for submitting Service Requests. Customers can write a detailed description of the request and view the status of any previously submitted requests.
** Phone support is available during normal business hours.
Hours of Operation
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CTIS Customer Service Center Business Hours |
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| Day | Fall/Spring Semesters | Summer Session | Breaks (No Classes) |
| Monday – Thursday | 7:30 am – 10:00 pm | 7:30 am – 8:30 pm | 7:30 am – 4:30 pm |
| Friday | 7:30 am – 6:30 pm | 7:30 am – 4:30 pm | 7:30 am – 4:30 pm |
| Saturday | 8:00 am – 1:30 pm | 9:00 am – 1:30 pm* | Closed |
| Sunday | 1:00 pm – 9:00 pm | Closed | Closed |
* While classes are in session.
Support Process
The support process for all requests submitted to CTIS is as follows:
- Requests are inputted into the CTIS tracking program. This helps us maintain a record of the issues and their resolutions.
- The CSC will resolve the issue or request whenever possible.
- If the CSC is unable to resolve the issue, it will then be forwarded to the appropriate CTIS unit and assigned to a technician.
- The assigned technician will contact the customer, usually within 24-48 hours.
- Customers will be notified via email whenever a new request is inputted in their name, and whenever any of their existing requests is modified or closed. Requests can be viewed by logging into the self-service site.
